Ready to Package
5
Business days
Prepared, filled, checked, labeled, and packaged in-house. Carrier transit begins after shipment and is not included in this processing window.
A Note from the Workbench
Before You Order
A clear guide to processing time, mixed orders, product care, and the work that happens before your order leaves the Hollow.
Two Paths from the Workbench
Different products need different amounts of time
Some Obsidian Hollow products arrive as carefully selected finished bases and need only filling, labeling, packaging, and final checks. Others require additional small-batch work—such as peptide preparation, ingredient incorporation, resting, setting, or batch evaluation—before they are ready to fill. The processing window reflects what the product actually needs.
Small-Batch Formulated
10
Business days
Given the additional preparation, formulation, resting, setting, evaluation, or hand-finishing time the product needs before packaging. Carrier transit is additional.
Mixed Orders
Your order travels together
When an order contains products from both processing categories—or combines a 5-business-day Bio-Rituals product with any Coven Edition product—the complete order ships together within 10 business days. We do not promise a partial shipment unless a separate split-shipping option is offered later.
For example, an order containing Verdant Ritual and Copper Ritual will ship together within 10 business days.
Business days are Monday through Friday, excluding holidays. Orders may leave sooner when finished inventory is available.
Before Carrier Handoff
What happens while your order is in the Hollow
Prepare
The product is gathered for filling or prepared according to its batch needs.
Evaluate
Formulated products are given the resting, setting, or evaluation time appropriate to them.
Finish
Each item is filled, checked, labeled, and packaged before carrier handoff.
After It Leaves
Processing time is not transit time
The 5- or 10-business-day window covers preparation through carrier handoff. Travel time with the carrier begins after your order ships. You will receive tracking when it is available.
If we cannot meet the promised processing window, we will contact you with updated timing and the choice to accept the delay or cancel for a refund.
Shipping Destinations
Where we can send your order
United States
Standard shipping is $15; express shipping is $20. Standard shipping is free on orders over $100. These rates cover carrier transit, not the product processing window described above.
Canada
Eligible products can ship to Canada. Available carrier services, shipping charges, and applicable duties and taxes are shown at checkout before payment. The U.S. free-shipping offer does not apply. Some products may be temporarily unavailable for Canada while import eligibility is reviewed.
Germany & United Kingdom
Eligible products can ship to Germany and the United Kingdom. Available carrier services and shipping charges are calculated at checkout. Duties and taxes are included in prices or shown at checkout as applicable. The U.S. free-shipping offer does not apply. Honed is still under import eligibility review for both destinations.
Other countries are not yet available at checkout. We will update this page as additional destinations are enabled.
Before First Use
Patch test
Review the complete ingredient list and directions, then patch test a small area before full use. Stop use if irritation occurs.
Product Care
Store with care
Keep products closed in a cool, dry place away from direct sunlight and prolonged heat. Follow any product-specific storage directions.
Clear Information
Cosmetic use
Product information is cosmetic and educational, not medical advice. Ask a qualified professional about allergies, conditions, pregnancy, medications, or treatment plans.
Questions Before the Journey?
The answer should be clear before you order
Visit Help + Contact if you need clarification about processing, product use, or an order before checkout.