Help & FAQ

The essentials, written plainly. For processing windows, mixed orders, carrier transit, storage, and what to expect before a purchase begins its journey, visit our Before You Order page.

Write to us

If the answer is not already here, send a note to the Hollow. Include an order number when your message concerns an existing purchase.

Or email us directly at thekeeper@obsidianhollowapothecary.com.

01Product information

02Cosmetic use and no medical advice

03Individual experiences may vary

04Allergies, sensitivities, and patch testing

05Small-batch character and normal variation

06Availability and order acceptance

07Pricing, payment, and promotions

08Where do you ship?

09Shipping addresses and order changes

10Damaged, missing, or incorrect orders

11Website and content use

12Honest feedback is welcome

13Updates and contact

Write to us